Actionable conversation analytics grounded in human behavior for your SaaS platform
Transform culture and communication
with mpathic AI
Actionable insights at scale
Integrate mpathic API to your platform for on-demand empathy analysis of text and voice communications to improve customer service, sales, recruiting, and other public-facing operations.
No workshops required
Transform communications and unify company culture with suggestions and tips embedded where you work. Improve with engaging evidence-based training games and an expert knowledge-base.
Real-time conversation suggestions to increase understanding and promote company culture. mpathic API is designed to identifiy problems and predict churn before it happens.
mpathic AI is empathy-as-a-service
Go beyond satisfaction, NPS, and sentiment scoring to identify the specific behaviors on your team that promote loyalty
Know exactly what was said and what to say instead
Identify high-performers and challenging customer calls at scale with ease
mpathic API automatically analyzes text-based chat and phone conversations to identify problems and make suggestions in real-time. Now your feedback is specific and actionable. Plus you didn't need to hire a team of psychologists and data scientists!
Hiring and Retention
HR managers use mpathic to unify company culture and increase employee retention
Recruiters use mpathic to increase interview acceptance rates by boosting empathy
Identify high-performing teams, and suggest training and improvements.
mpathic API embeds in your HR SaaS platform to understand manager-employee communication, make immediate behavior corrections. Consistent objective benchmarks allow managers to reduce subjective feedback and increase time spent on relationship-building.
Fidelity Monitoring & Quality Assurance
Monitor health coaching at scale to save on supervision time and resources
Identify therapists who successfully create empathy and alliance to ensure treatment quality
Start with mpathic for active learning and data labeling to augment your ML models
mpathic API offers deconstructed fidelity metrics to measure adherence and engagement to treatment. Choose from common factors metrics used in evidence-based interventions for psychotherapy and therapy-assisted pharmacology.