USE CASE

Empathy in Health Care

Increasing patient retention and preventing risk by training health coaches in their workflow.

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Excellent Care Requires Empathy

Patients want quality treatment delivered by someone they trust. Strong patient relationships built on empathic communication impact how people experience care, how they feel, and how they respond to treatment.

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The Right Words 
at the Right Moment

Even at the best of times, it’s hard to always say the right things. Yet, a single bad interaction can impede alliance and damage patient relationships. mpathic decodes 
the psychology behind conversation and supports care providers with the right words 
at the right moment.

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Behavioral Analysis and Training Right Where You Are

mpathic’s AI drops into your existing clinical and QA workflow, empowering your organization with critical insights, analysis and metrics that can transform care.

mpathic’s Psychological Language Processing (PLP) platform ensures quality care delivery and powers continuous fidelity monitoring and quality assurance – at any scale.

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Hard Science Tackling Hard Problems

mpathic is built by a team of internationally-recognized psychologists, researchers, and engineers. Our tech utilizes psychological language processing embedded in an AI-conversation analytics platform backed by decades of research. Our unique, continuously-evolving communication models are built on real-world data labeled by thousands of workplace communication experts.