SOLUTION - INSURANCE
Build Trust & Loyalty in Real Time
Integrate mpathic API to identify and improve the behaviors that engage and retain customers and drive satisfaction scores.
Go Beyond Sentiment Analysis
Get actionable recommendations and suggestions for the steps to take to improve customer satisfaction and engagement scores like NPS and CES.
Identify Communication Trends and Take Action to Improve
Discover strengths and problem areas at the individual, team, and company level. Improve customer interactions with expert recommendations for training and correction in those areas.
Understand the specific behaviors that influence customer outcomes and learn where to focus efforts.
Prevent Communication Mishaps,
Reduce Customer Churn
Avoid communication breakdowns that damage trust and impact revenue. Know what not to say and exactly how to shift conversations in the right direction.
Hard Science Tackling Hard Problems
mpathic is built by a team of internationally-recognized psychologists, researchers, and engineers. Our tech utilizes psychological language processing embedded in an AI-conversation analytics platform backed by decades of research. Our unique, continuously-evolving models are built on real-world data labeled by mental health and communication experts.