Pioneering Empathy and AI - Minter Dial
Listen here: https://www.minterdial.com/2022/09/grin-lord/
Dr Grin Lord is a licensed clinical psychologist, based in Bellevue WA, who’s also a repeat entrepreneur, and a pioneer in all things Empathy and AI. She was the first employee at Lyssn (using AI to help wellness and behavioral health providers improve the quality of service and outcomes) and has worked at Youper, and founded the community, Therapists in Tech. She’s now founder and and CEO of Mpathic.AI, helping people and organizations develop skills for greater understanding, compassion, and insight via AI-powered analytics, correction, and training of empathy. In this conversation, we explore her journey, what is empathy, how to measure it, the evolutions of empathy in tech and AI, and her startup Mpathic AI.