The Science of Empathy
Accurate understanding and communication that leads to behavior change is a well-researched science. This is not about being warm-fuzzy but learning how people build trust with each other. Psychologists have spent decades researching how to shape conversations to attain medical outcomes. This same science has now been validated for commercial use with mpathic.
mpathic is built on unmatched expertise, 90+ human behavior detections, over 1 million expert-labeled communications, and several peer-reviewed papers (see below). mpathic has both commercialized and created gold-standard measures of fidelity as expert evaluators in commercial sales, organizational psychology, healthcare, life sciences in the US, and around the world.
What's
behind
mpathic?
Critical Behavioral Traits Foster Peer Engagement in Online Mental Health Communities
Srivastava, A., Gupta, T., Cerezo, A., Lord, S. et al. (2023)
More than reflections: Empathy in motivational interviewing includes language style synchrony between therapist and client
Lord, S. et al. (2015)
“It’s hard to argue with a computer:” Investigating Psychotherapists’ Attitudes towards Automated Evaluation
Hirsch, T. et al. (2018)
Counseling Summarization Using Mental Health Knowledge Guided Utterance Filtering
Srivastava, A., Suresh, T., Lord, S. et al. (2022)
Designing Contestability: Interaction Design, Machine Learning, and Mental Health
Hirsch, T. et al. (2017)
Automated evaluation of psychotherapy skills using speech and language technologies
Flemotomos, N., Martinez, V., Chen, Z., Singla, K., Ardulov, V., Peri, R., Caperton, D., Gibson, J., Tanana, M., Georgiou, P., Van Epps, J., Lord, S., Hirsch, T. et al. (2021)
Do as I say, not as I do: Therapist Evaluation of a Practice and Supervision Aid
Kuo, P.B., Soma, C., Axford, K., Hirsch, T. et al. (2022)
Visualizing Engagement in Doctor-Patient Communication
Cook, J. and Hirsch, T. (2014)
Lord, S. et al. (2015)